Terms of Service
Please read the following Terms of Service carefully before you agree to dog waste
removal services from Des Moines Dog Waste Removal.
Terms of Service
Des Moines Dog Waste Removal is an independently owned and operated business (“us,” “we” or “our”) that provides pet-waste removal services to residences, businesses and
commercial properties, you agree to the following terms of service (“Terms”) that govern
the sales and services provided by us (“Services”). By accepting the Services you hire
us for, you are bound to these Terms.
The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility,
and other unknown outside influences.
DOG WASTE REMOVAL SERVICE
Des Moines Dog Waste Removal offers residential and commercial pet waste removal services.
These services include One Time Clean, Weekly Cleaning, Every Other Week Cleaning. Larger areas will have an additional charge.
ACCESSING YOUR YARD
The Customer understands that if Des Moines Dog Waste Removal can’t access the area
needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will
be skipped and charges will still apply. Des Moines Dog Waste Removal suggests adding gate
combinations or lock keys to your file to avoid locked gates. If the customer requests we
come back, a $5 driving fee will be added to the customer’s bill.
WEATHER
Des Moines Dog Waste Removal will work through the rain and cold as long as we can safely
do so. The customer understands we cannot work through severe thunderstorms, high
winds, extreme high or low temperatures, flooding or an accumulation of snow.
Des Moines Dog Waste Removal is a MONTHLY subscription service. We do not offer refunds
for missed weeks due to weather. Therefore in these cases, we will skip service for that
week, and see you the following week. A refund will not be issued as we still have to
pick up all of the poop that would have been scooped the prior week. If you need the
area cleaned before your next scheduled service, please call us and we will do our best
to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your
yard in any way. If it is really muddy, we may skip your yard and wait until the next
scheduled visit when things have dried out.
HOLIDAYS
Des Moines Dog Waste Removal does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the poop from the week prior.
BILLING
Des Moines Dog Waste Removal pre bills monthly for our service. Payment is required prior to your first service. If your card is declined, we will discontinue service
immediately until the issue has been resolved. Des Moines Dog Waste Removal reserves the right to charge your payment method on file. If more than 30 days have passed since
your last clean up, a first time clean up fee will be applied. We will only pause service
for periods of 30 days. If service does not resume after the 30 day period you will be
removed from the schedule. If payment becomes more that 30
days late Des Moines Dog Waste Removal will turn your account over to collections.
LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that
maintaining your yard is a lot of work and it may not always be in the best shape. The
customer understands that it can be very difficult to find dog poop in tall grass or in a
yard full of leaves or other debris. If your grass is tall when we come, there may be
some dog waste that is missed. We will be back on our next scheduled visit and will get
anything that was missed if yard maintenance is complete. If you find an excessive
amount that we missed, please let us know as soon as possible at poohq@dsmdwr.com
ADDITIONAL FEES
The following are items we charge extra for:
-
Yard De-Odorizer (Request a quote)
-
Come Back Request ($5/time)
-
Cleaning rocks/pebbled areas ($3/visit)
-
Waiting- If you make us wait to perform your cleaning ($5/visit)
PRIVACY POLICY
We may collect personal information from you on our Sites or through any other digital
or personal communication with you. Information collected by us is voluntarily provided
by you and may include information such as your name, email address, phone number,
and physical address. Our Sites may collect general information about the service you
are requesting such as the type of property and area needing service, the type and
number of pets you have, and general information about your pet’s behavior.
We collect information about you in order to provide you with our services. We use
personal information about our users for a variety of purposes related to our business,
your information is for Kroopin’s Poopin Scoopin use only. We will never sell your
information or send it to third parties.
We may provide user information to third-party service providers or vendors for
purposes of, including without limitation, processing your payments or sending
information to you, data tracking, maintenance or development of our System. We may
also share your personal information in connection with law enforcement requests or in
response to investigations, subpoenas, court orders, or other legal processes to
establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.
REVISIONS
Des Moines Dog Waste Removal provides the above Services to you subject to the Terms,
which may be amended from time to time without notice to you. Amendments will be
effective upon our posting of such updated Terms to our website. We recommend you
visit the Sites to review any changes in our practices. Your continued use of our
Services shall constitute acceptance to any changes to the Terms. Some of the
provisions contained in these terms of use may also be superseded by provisions or
notices published elsewhere on our site.
SHUT DOWN
We reserve the right to shut down operations fully between Christmas and New Years Day. You will be billed at your normal Monthly rate unless you scoop your yard fully during our shut down.
YOUR CONCERNS
If you have any concerns about any material on our site, please contact us by email at poohq@dsmdwr.com